FAQ
1. Do I need an account to place an order?
Yes, we recommend creating an account before placing an order. It helps us serve you better, track your orders efficiently, and offer you exclusive benefits, early access to new collections, and personalized support.
2. What payment methods do you accept?
We use PayUMoney as our payment gateway, which supports all major credit/debit cards, UPI, net banking, most wallets, and even EMI options. You can choose what suits you best — all transactions are 100% secure.
3. What shipping methods do you offer?
We offer standard home delivery across India. After your order is placed, it is processed within 2–3 business days and typically delivered within 6–7 working days. For express delivery or state-specific options, please refer to our Shipping Policy.
4. Are SHOPKOP’s products authentic?
Yes — authenticity is our core value. Every Kolhapuri chappal we sell is handcrafted by skilled artisans from Kolhapur and nearby villages. We do not source from middlemen or white-label manufacturers. You receive genuine, GI-tagged heritage footwear with every order.
5. What is the guarantee of your products?
Each product is handmade using high-quality leather and traditional methods. While there’s no fixed "guarantee" period due to the handcrafted nature, if your item is damaged, malfunctioning, or tampered with during delivery, we will gladly offer an exchange. Please ensure the package is sealed before accepting.
6. Are Kolhapuri chappals comfortable for everyday use?
Absolutely. Our Kolhapuri chappals for men and women are not just cultural icons but also extremely comfortable and long-lasting. They mold to your feet over time and are ideal for daily wear, ethnic occasions, or modern Indo-western styling.
7. Do you ship internationally?
Yes, we do. If you're outside India and would like to purchase our handcrafted Kolhapuri footwear, just reach out to support@shopkop.in or at +9197 3070 2369 with your product selection and location. We’ll calculate international shipping charges and arrange the delivery.
8. How do I care for my leather Kolhapuri chappals?
Keep them dry and avoid water exposure. Use a soft brush to remove dust and a leather conditioner to maintain shine. For more tips, check out our Footwear Care Guide.
9. Do you have Vegan or Non-Leather options?
Yes! We’re launching a Vegan Leather Collection soon for those looking for original leather Kolhapuri alternatives. Click “Notify Me” on the Vegan Collection page to be the first to know when it drops.
10. Why should I choose SHOPKOP over others?
SHOPKOP isn’t just a brand — it's a movement to preserve and promote Kolhapuri craftsmanship. We work directly with artisans, never compromise on authenticity, and stand for cultural credit. With SHOPKOP, you're not just buying footwear — you're supporting a legacy.